PAUL IRELAND SOLICITORS

CHANGES TO SERVICES DUE TO COVID-19

 

We understand that these are difficult and uncertain times for everyone. We continue to follow advice from Government Agencies and our Regulatory Bodies to ensure that the health and wellbeing of our clients and staff is our paramount concern.

Due to an escalation in government plans to contain the spread of Covid-19, we are now having to implement some of our contingency plans.  Our aim is to ensure that clients matters continue to progress and that we are able to give advice to clients without compromising the safety and wellbeing of clients and staff.  We have put in place provisions to try and assist all concerned and now take this opportunity to outline these to you.

The Office

Due to Government advice on social distancing and working from home wherever possible, we have decided that we must close our building and will do so from 5.00 p.m on Monday 23rd March 2020.  However, the closure of the office does not prevent us from continuing to operate normally.  Our systems have been set up to enable all our staff to work from home. They have access to all of the firm’s IT and can access diaries, email, files, billing information and Court information through our document management system.  All of our staff will be connected to each other and we will be able to discuss issues between each other as if we were together in the office.

Meetings with Solicitors

Due to the Government advice on social distancing and the decision to close our office, we are no longer able to meet with clients face to face for the foreseeable future.  However, we are able to conduct meetings remotely either via email, telephone, FaceTime or Skype.

Appointments can be made in the normal way by telephoning us on 01925 694899.  Alternatively, you can email us at family@paulirelandsolicitors.org.uk to arrange an appointment and we will respond to you.

Telephones

Our telephones will continue to be answered between 9.00 a.m and 5.00 p.m Monday to Friday and you should simply telephone the usual landline number of 01925 694899. Outside of these hours and in genuine emergencies, we will be operating an emergency telephone service and the number you should call is 07714 034754

Provision of Documents/Letters

If you are sending papers electronically then we can still process them as normal and would ask that you send them to our main email address which is family@paulirelandsolicitors.org.uk

If you need to deliver hard copy papers then these can be posted to our office address and arrangements will be made for them to be collected.  Any necessary work required in relation to them will be actioned.

Court Hearings

All Family Court Hearings continue to take place but are being undertaken remotely via Conference Calls or Skype.  If you have a forthcoming hearing then please contact us by telephone or email and we will advise you as to how that hearing is going to be conducted.

Essential Contact Information

Essential contact information you need is as follows:-

Office Telephone number – 01925 694899

Contact emails:

family@paulirelandsolicitors.org.uk

paul@paulirelandsolicitors.org.uk

louise@paulirelandsolicitors.org.uk

Emergency contact number – 07714 034754

A message from Paul Ireland Solicitors

We hope that this Guidance gives you some reassurance that work will continue in relation to your matter despite the ongoing uncertainty. The policies are constantly under review and we will notify you of any significant changes should they arise.

Importantly, in these difficult times, we hope you and your family stay safe and well.

Regards,

The Team at Paul Ireland Solicitors